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Shipping policy

Terms of Sale and Delivery

(updated 13th February 2023)

JN Veitsikauppa Oy, FI28009496 ( sells products to businesses and private persons in Finland. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.



JN Veitsikauppa Oy offers 10 % discount on all regular price products for catering students. In order to get the discout, students must first contact JN Veitsikauppa Oy in advance. Students must be able to confirm their degree place if necessary. Please email us at


Contact us


Telephone: +358505612982

Address: Porkkalantie 657 02480 KIRKKONUMMI



Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.



Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.


The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.


Read more about Visma Pay:


Payment methods

Visma Pay

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.


MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.


Pivo: Terms and conditions of Pivo can be found here:


Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from


Fellow Yrityslasku

Fellow Yrityslasku normal payment term is 14 days. If desired, the payment period can be extended up to 60 days. Fellow Yrityslasku has credit limit of 5000 €. If your company needs higher credit limit, you may contact Fellow customer service. Fellow Yrityslasku is made possible by Fellow Finance Oyj. More information about Fellow Yrityslasku are available at:


Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594) E-mail: Telephone: +358 9 315 42 037 (workdays 8-16) Address: Brahenkatu 4, 53100 Lappeenranta, Finland 


Klarna Payments

We offer the most suitable payment method for each situation. Pay with online banking or card immediately. Pay later with either a 30-day free payment period or by splitting larger payments into installments. You buy. You decide.

Klarna Customer Service


Paypal is an online payment operator that enables online shopping orders to be paid safely both abroad and at home. The money is transferred to the recipient either from the card connected to the Paypal account or from the balance on the Paypal account.

Read more about paying with Paypal at


Orders are being shipped during workdays. Products from the stock are usually delivered within 1-2 workdays. Delivery for products that are not in stock usually takes 2-6 workdays. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

Shipping to Finland:

Domestic orders are delivered by Posti and Matkahuolto.

Shipping to other countries:

International orders are delivered by Finnish mail (Posti).

The order will be given a postal tracking number.

Please inform us without a delay - at least within 14 days - in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.


The customer has a right to change or return ordered products during 30 days of receiving the order.

The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.

Customized products cannot be changed or returned.


Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop. Orders which include customizes products cannot be cancelled.


The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.



Warranty covers material and manufacturing defects only. Warranty does not cover wear and tear resulting from normal use or misuse of the product.